YOUR EXISTING VARDANE SERVICE
Help starts in
your installer’s app.
Use the support area in the app you received at onboarding. It keeps your question with your home’s service information, so the team has the context to help.
Already in touch with the team? Reply in your existing conversation.
One place to ask.
A team to take it forward.
- 01
Open your installer’s app.
Look for the app and welcome information supplied when your home was enrolled.
- 02
Go to support.
Describe what has changed and add any useful context. Never share account passwords or access codes.
- 03
Keep the conversation together.
The team reviews your enquiry, investigates remotely where possible and coordinates your installer if a technician is needed.
CAN’T FIND THE RIGHT PLACE?
Let’s help you
find your service.
Tell us who installed your system and the email used for your service, if you know it.
This form helps us identify the right support route. We’ll reply by email. It does not create an emergency call-out or activate a new care plan.
For an existing fault, contact your current installer. To explore the service, use our already-have-solar route.
For an immediate safety risk, contact the appropriate emergency service. This enquiry form is not an emergency support channel.